TV Baji Privacy Policy — Your Data Is Our Responsibility

This Privacy Policy ("Policy") applies to all services offered on the TV Baji platform — including the website, mobile app, and other digital channels. TV Baji ("we", "us", "our") uses this Policy to explain what information we collect from our users ("you", "your"), why we collect it, and how it is used.

By using any TV Baji service, you agree to this Privacy Policy. This Policy should be read alongside our Terms & Conditions together with this Policy.

We believe data protection is more than legal compliance — it is a reflection of our commitment to our members. TV Baji is trusted by millions of players across Bangladesh, and we are dedicated to maintaining that trust.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards. If you have any questions, feel free to reach us anytime at support@tvbaji.com.

TV Baji only collects information that is necessary to provide our services. We do not gather anything beyond that. Below is a detailed breakdown of what we collect:

TV Baji uses your information only for specific, defined purposes. Your data is never used beyond those purposes. Here is why we collect and use your information:

• Account Management: To handle registration, login, account verification, and security.
• Service Delivery: To process bets, gaming activity, payments, and winnings.
• Customer Support: To address your questions, complaints, and support requests.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with KYC/AML regulations and government directives.
• Service Improvement: To analyze and improve your experience on the platform.
• Promotional Communications: To send you offers and updates with your consent (you may opt out at any time).
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.

We never sell your data to advertisers or share it with third parties for profit.

TV Baji shares your personal data with third parties only in limited, specific circumstances. No data is ever sold. Cases where data may be shared:

• Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — only the information necessary to complete a transaction.
• Identity Verification Services: Licensed verification agencies for the KYC process.
• IT Service Providers: Trusted partners for hosting, cybersecurity, and technical support.
• Law Enforcement: In response to a court order or valid legal claim.
• Regulatory Authority: When required for routine audits or investigations by gaming licensing authorities.

TV Baji never sells or shares your information with marketing companies, social media platforms, or data brokers.

The TV Baji website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remembering your preferred language, settings, and payment method.
• Analytics Cookies: Understanding website traffic and user behavior (anonymous data).
• Security Cookies: To detect fraud and bot activity.

You can manage or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

TV Baji retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted or anonymized.

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 7 years (as required by financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming History: 3 years, or longer if required by law.
• Support Contact: 2 years.
• Cookies Data: At end of session or after a maximum of 12 months.

Once the designated retention period expires, your data is automatically deleted from our systems. Complete removal from backups is also ensured.

TV Baji uses internationally recognized technology and processes to protect your data. Our security framework is regularly updated and audited.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Systems equipped to defend against external attacks.
• Penetration Testing: Regular security audits to identify and address vulnerabilities.
• Access Control: Only authorized personnel have access to specific data.
• Server Security: Encrypted storage in secure data centers.

You have full control over your personal data on TV Baji. Your rights are detailed below. To exercise any of these rights, contact us at support@tvbaji.com.

TV Baji is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at registration. Any submission indicating an age under 18 will be rejected.
• If anyone is subsequently found to be a minor, all their data will be deleted immediately.
• If you suspect a minor is using the platform, contact us at support@tvbaji.com — we will act promptly.

The TV Baji platform may occasionally integrate with third-party payment gateways or services. These third parties operate under their own privacy policies, and TV Baji is not responsible for their practices.

• Payment Gateway: bKash, Nagad, and Rocket follow their own privacy policies. You will be directed to their platforms when completing a transaction.
• Game Providers: Some live games are operated by third-party providers. They receive only the minimum data required to run the game.
• Identity Verification Services: Licensed verification agencies are engaged to assist with the KYC process.

Third parties are bound by agreement to use your data only for specified purposes and to maintain appropriate security standards.

TV Baji reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, new service launches, or security improvements.

• For significant changes, advance notice will be sent to your registered email address.
• A notification will be displayed when you log in if any changes have been made.
• The "Last Updated" date at the top of this page will always reflect the most current version.
• Continued use of TV Baji after any changes take effect will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

• Email: support@tvbaji.com
• Use the subject line: "Privacy Request"
• Response Time: Usually within 3–5 business days
• Important: Initial response within 24 hours

A reference number will be provided once your complaint has been submitted. We take every request seriously and aim to resolve issues as quickly as possible.

If your concern remains unresolved after contacting us, you may escalate the matter to the relevant regulatory authority in your country.